Our return policy covers all regular-priced items and is valid for 14 days from the date of purchase or 7 days from the date of receipt, whichever earlier.
Returns are only accepted for defective items or items grossly misrepresented in product listings.
To be eligible for a return, your item must be unused and in its original condition, with the original packaging intact.
We do not accept returns on sale and promotional items, as well as returns of regular-priced items beyond the stipulated time period.
We do not accept exchanges of items due to size variance within 0.5 cm to 2 cm or 5%, whichever is higher, from the size guide provided as it is to be reasonably expected and acceptable within manufacturer guidelines.
Crystals are a natural product, therefore small fractures or inclusions may occur. This is part of a crystal's unique characteristic!
Several types of goods are excluded from our return policy due to hygiene reasons such as earrings.
If you meet the above criteria and would like to apply for a return, please contact us by Facebook Messenger or email.
Return postage costs are to be borne by the buyer and are non-refundable.
Trackable shipping service or shipping insurance is highly encouraged as an exchange will only be processed upon receipt of the original item.
Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
East Ocean Gems & Jewellery Sdn Bhd (707800-T) will also not be responsible if your shipment is lost during the return transit. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
Please return your purchase to the following address:
East Ocean Gems & Jewellery Sdn Bhd (707800-T)
H-1-3 Block H, Jalan PJU 1A/20E, Dataran Ara Damansara, 47301 Petaling Jaya, Selangor
Please contact us at firstname.lastname@example.org or +603 7845 7818 if you have any questions or doubts.